Frequently Asked Questions
Everything you need to know about our premium Japanese teas and delivery services.
How do you ensure the freshness of your Japanese tea?
At NIPPON CHA, we source our tea directly from sustainable farms in Japan. Our leaves are vacuum-sealed at the source and stored in temperature-controlled environments to preserve their delicate antioxidants, color, and umami profile.
Do you offer international shipping?
Yes, we ship our premium matcha and loose-leaf teas worldwide. Shipping costs and delivery times vary by destination, but most international orders arrive within 7-14 business days via carbon-neutral shipping partners.
Is your tea organic and lab-tested?
Quality and safety are our priorities. We offer a wide selection of JAS-certified organic teas. Additionally, all our batches undergo rigorous testing for purity and are verified to be free from heavy metals and radiation.
What is your return policy for food products?
Due to the perishable nature of tea, we cannot accept returns on opened packages. However, if your order arrives damaged or if you receive the incorrect item, please contact us within 14 days for a full refund or replacement.
How should I store my tea to keep it fresh after opening?
We recommend storing your tea in its original resealable pouch or an airtight tin. Keep it in a cool, dark, and dry place away from strong odors, as tea leaves easily absorb surrounding scents.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay to ensure a secure and seamless checkout experience.