Returns & Refunds Policy
Due to the perishable nature of our premium Japanese teas, we can only accept returns on unopened and sealed products within 14 days of delivery. If you receive a damaged or incorrect item, please contact our support team immediately for a full replacement or refund.
Contact Support
Email our customer service team with your order number and photos of the items you wish to return.
Approval & Labeling
Once your request is authorized, we will provide you with a return shipping address and instructions.
Secure Packaging
Pack the unopened tea products securely in their original packaging to prevent damage during transit.
Refund Processing
After we receive and inspect your items, a refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing